Pillar's property management approach is centered upon its tenant-clients and is formed by the understanding that the company’s success is ultimately dependent on the success of these tenants. Pillar recognizes that the long term performance of its properties can only be achieved by providing the image, environment, and service that its tenants require to excel in their own industries. Thus, Pillar’s managers provide exemplary customer service that goes beyond mere problem-solving. They seek to actively understand the tenant’s needs and objectives and to incorporate them within the company’s operational parameters and strategic plan. Consistently implementing this approach transforms the tenant/landlord relationship where both become partners in furthering the other's success.